Terms and Conditions

To achieve the highest level of client satisfaction, we always work to deliver orders to clients on time and at the most affordable price. Following the purchase of any item from us: — Information on quality, quantity, packing, delivery, payment conditions, etc., will be exchanged by emails, phone calls, or faxes.

We submit a formal offer letter.
For large orders, a draft contract is being released to ensure that all terms are understood by both the customer and the supplier. The buyer will check the number of items in the order before sending the company information for the proforma invoice. Based on the agreed-upon payment arrangements, a proforma invoice is created and sent to the buyer for payment confirmation. Based on the number of orders, the seller ships and confirms payment within 2–5 working days.

Please do read through our terms and conditions to prevent future disputes, as much as HENDRICKX -VANDREPOL strives to satisfy customers and foster mutual friendships among our valued customers.

Visiting Us

ONLY visits scheduled by appointment are accepted by HENDRICKX -VANDREPOL Schedules for appointments range from 4 to 8 weeks. Please kindly send us an appointment email if you have any questions or to make a reservation.

Contracts

Because the contract is immediately effective once it is signed, we suggest buyers to carefully read each page. Any changes made subsequently are regarded as invalid.

Proforma Invoice

Proforma invoices are only produced following agreements between the seller and the buyer, which buyers MUST be aware of. After a proforma invoice is issued, payment should be made within two to three working days.

Shipment & Delivery

As soon as the package leaves the warehouse, all shipping documentation is scanned and sent to the buyers through email. Originals are then delivered via DHL or FEDEX Express, accordingly.

Payment Terms

All purchases must be made by an international wire transfer to one of our bank accounts located in one of the EU member states of France, Germany, Hungary, Turkey, Portugal, or Greece. Client shipments are dispatched following payment confirmation in one of our bank accounts listed on our signed invoice. Please get in touch with us by phone or email to confirm your payment once it has been made. We only accept T/T payments as payment methods. Customers must contact us with a scan of their bank’s confirmation of their payment before we may release their order or shipment for shipping. All charges for bank transfers are your responsibility. Once we have received and verified your payment, we will mail your order. Until the agreed-upon deposit is deposited in our account, your order’s or shipment’s booking will not be confirmed for shipping.

Refunds

In case of cancellation or dispute after payments, We do offer a maximum of 1 to 2 weeks for a refund. Some refunds are 100% depending on the trade terms

Documentations

We reserve the right to refuse disclosure of some documentation as it might concern our supplier’s information. It is one of our policies to protect our supplier’s information.

Our Rights

We reserve the right to cancel orders we are not satisfied with (Applicable to Minimum orders, delivery conflict ports, etc.) – We Reserve the RIGHTS to choose our Customers Respectively. For More Information Regarding our Terms and Conditions, Please kindly contact us for clarification

Shipping Terms

Our clients have the choice to choose between the below means of shipment, However, the means of shipment might increase the cost of goods based on the cost of shipment. This will however depend on the negotiations and clients’ order

Air Freight Delivery

Marine Shipments

Marine shipping is a normal port-to-port on 20, 40 feet container shipment process. With a Standard delivery process of 12 to 20 days depending on the destination port. We also offer a special Express premium Port to Port that takes less than 15 days

Truck Delivery (INLAND-EU):

Truck / Inland Delivery is an EU – based shipping procedure, Applicable to EU countries and some non-EU countries around the European Union states. This delivery is handled via road – trucks and normally takes a maximum of 7 days. All shipping documentation is scanned and emailed to buyers immediately upon shipment departure while originals are executed via DHL or FEDEX Express delivery respectively

Are you open to discuss doing business together?

We are looking forward learning more about your needs, get in touch.

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